Introduction
At Dewaar.com, we strive to provide high-quality wallpaper and wall décor products. If you are not fully satisfied with your purchase, we offer a straightforward return and refund policy to ensure your satisfaction.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- Time Frame: You have 15 days from the date of purchase to initiate a return.
- Condition: Items must be unused, unopened, and in their original packaging. Wallpaper must not be cut or altered in any way.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items
The following items are non-returnable:
- Custom or personalized wallpaper
- Clearance items marked as final sale
- Sample swatches
How to Return an Item
You can return your items through the following methods:
- In-Store: If you purchased from our physical location, please bring the item and your receipt for assistance.
- Online: For online purchases, please contact our customer service team at [email protected] to initiate a return. We will provide you with a return shipping label and instructions.
Refund Process
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days and issued to the original payment method.
- Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted unless the return is due to our error (e.g., defective or wrong item sent).
Exchanges
If you would like to exchange an item for a different design, color, or size, please return the original item and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund at no additional cost.
Contact Us
For any questions or concerns regarding your return or refund, please reach out to our customer service team at [email protected]
Changes to This Policy
Dewaar.com reserves the right to update or modify this Return and Refund Policy at any time. Please review this policy periodically for any changes.
